Incompetence and Managerial Problems Delaying Reward Delivery in Crowdfunding

Par Francesco Schiavone
The aim of this study is to contribute to the extant literature about the dynamics and management of crowdfunding projects by exploring how project creators’ incompetence leads to delays and failure in rewards’ delivery during the fulfilment stage. Thus, the research question of the study is: how do delays in rewards’ delivery emerge over the fulfilment stage of crowdfunding projects? An exploratory research is performed in order to answer to the research question. The author collected and analysed secondary data and information about the delays/lack of rewards promised to backers by the creators of nine successful crowdfunding projects funded via the crowdfunding platform Kickstarter during the period 2011-2015. The results show which are the main incompetence-driven critical problems commonly faced by project creators during the fulfilment stage. These problems outline the distinction between ex ante incompetence and ex post incompetence by crowdfunding projects creators and four different types of rewards’ delay.
JEL Codes: M11, M13, O32
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